Our Products

Q. When will I receive your breads and pastries?

Our breads and pastries are produced two to three days after the order date and shipped the same day. Basically, they are delivered the day after the day of production.

Q. What is the expiration date of your products?

Almond Milk Bread

For room temperature, it is 4 days from the date of manufacture (date of shipment). If frozen, it will keep for 2 weeks.

Melon Bread

For room temperature, it is 4 days from the date of manufacture (date of shipment). If frozen, it will keep for 2 weeks.

Cookies

For room temperature, it is 4 days from the date of manufacture (date of shipment). If frozen, it will keep for 2 weeks.

Matcha

If unopened, matcha can last from six months to one year after manufacture. After opening, it will keep for two weeks.
The best storage for matcha is at room temperature in a well-ventilated, dark place, away from heat, humidity, and light. During summer months, refrigerated or frozen storage is preferable.

Miso

Miso can last from six months to one year after manufacture. Storage in a freezer is suitable.

Q. I am curious about ingredients in your products.

Most of our ingredient information can be found at the each product page on our website.

Q. I have a food allergy; can I still eat UnD's bread and pastry?

We do not bake in an allergen-free environment. While we do have select products that do not contain wheat or nuts, all of our products are baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy may be present in high volumes. Due to the presence of these allergens at all of our baking facilities, we do not recommend consuming any of our desserts if you are allergic to wheat, nuts, dairy or eggs.

Shipping & Online Ordering

Where do you ship your products?

Right now, we’re shipping orders daily to the lower 48 states only.

When do you ship your products?

Limited quantities of the bread and melon bread are currently available for order on Tuesdays only.

At UnD, everything is made fresh from scratch using the finest ingredients. Since we bake to order after 2 days, we do not ship same day. Most orders placed before 10:00 PM EST can arrive within 3-4 business days if preferred.

Our breads and pastries are produced two to three days after the order date and shipped the same day. Basically, they are delivered the day after the day of production.

Return Policy

We strive to deliver high-quality products, and we accept returns only for defective items. If your product arrives with a defect, please contact us within 14 days of receipt. We will provide instructions on how to return your item for a refund.

Shipping Fees: For returns due to defective items, we will cover the return shipping costs. For all other cases, return shipping fees are the responsibility of the customer.
Please note that items must be unused and in the original packaging to be eligible for a return.

Exchanges: We currently do not accept exchanges.
Thank you for your understanding and cooperation.